Privacy and cookies policy
Neilston Development Trust is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
- you use our website www.neilstontrust.co.uk
- you make a booking on our website.
- you make enquiries on our website.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be
directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in
accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Neilston Development Trust is community based enterprise with its headquarters in
Our registered address is: The Bank, 84 Main St, Neilston, G78 3EA. The head office address is:
How do we collect information from you?
We collect information from you:
- when you make a booking.
- make an enquiry.
- when you sign up for events, training, to make a booking or become a member, volunteer or join our mailing list.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a
booking. We will collect this information so we can fulfill your booking request and you travel on our days away trips.
When you make a booking Neilston Development Trust collects information such as:
- e-mail address (used for booking confirmation)
- home or work address
- billing information taken for ticketing
- telephone number
- marketing preferences (whether you opt-in or opt-out)
When you access our sites:
There is “Device Information” about your computer hardware and software that is
automatically collected by Neilston Development Trust. This information can include:
- device type (e.g. mobile, computer, laptop, tablet)
- operating system
- IP address
- browser type
- browser information (e.g., type, language, and history)
- domain names
- access times
- referring website addresses
- other data about your device to provide the services as otherwise described in this policy.
If you use our website, we may receive your generic location (such as city or
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is
necessary to complete a booking, because you have consented to our use of your
personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Send you booking confirmations.
- Send marketing communications if you have opted in to receive them.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any
personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers, third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
How and where do we store data?
We only keep your personal data for as long as we need to in order to use it as
We may analyse your personal information to create a profile of your interests and
preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at firstname.lastname@example.org.
You have a right to request a copy of the personal information that Neilston Development Trust holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: email@example.com
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):
● 12 MONTHS
Data security is very important to us, and to protect your data we have taken suitable
measures to safeguard and secure data collected through our Site.
Where applicable this website uses a cookie control system allowing the user on their
The cookies in use to deliver Google Analytics service are described in the table below.
|Google Analytics||These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page. These cookies contain no personally identifiable
information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.
For more information on the usage of cookies by Google Analytics please see the
Google website. A link to the privacy advice for this product is provided below for your convenience. http://www.google.com/analytics/learn/privacy.html
browser. Links to advice on how to do this for the most popular Internet browsers are
provided below for convenience and will be available for the Internet browser of your
choice either online or via the software help (normally available via key F1).
Internet Explorer: http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies
Mozilla Firefox: http://support.mozilla.org/en-US/kb/Blocking%20cookies
Apple Safari: http://docs.info.apple.com/article.html?artnum=32467
CONTACT & COMMUNICATION
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program via Mailchimp, used to inform
subscribers about products and services supplied by this website. View Mailchimp’s
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and
Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications
Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email
campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
SHORTENED LINKS IN SOCIAL MEDIA
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Use of ‘cookies’
online experience. A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
- Authentication, personalisation and security: cookies help us verify your account
and device and determine when you log in, so we can make it easier for you to
access the services and provide the appropriate experiences and features. We
- Performance and analytics: cookies help us analyse how the services are being
accessed and used, and enable us to track the performance of the services. For
This helps us provide you with information that you find interesting. We also use
cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses,
and referral sites.
services from our services. We also may use third-party cookies, such as Google
Analytics, to assist with analysing performance. Any third party cookie usage is
- Opting Out: You can set your browser to not accept cookies, but this may limit
your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Changes to this statement
company and customer feedback. Neilston Development Trust encourages you to
periodically review this statement to be informed of how Neilston Development Trust is protecting your information. This policy was last updated in April, 2019
please contact Neilston Development Trust at firstname.lastname@example.org.
We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
RESOURCES & FURTHER INFORMATION
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
- Privacy and Electronic Communications Regulations 2003 – The Guide
2021 Edited & customised by: Neilston Development Trust, a company limited by
guarantee, registered in Scotland (SC 299623). Registered as a charity (SC 037625).